VEO employment suitability survey

The purpose of this survey is to assess your experience, capacity and ability to perform required tasks of the Visitor Experience Officer (VEO) role. Please complete the employment suitability survey to submit your Expression of Interest (EOI) to be notified of future VEO positions with Queensland Museum. If deemed suitable, your details will remain on the Queensland Museum Talent Register and you will be contacted to apply for a position if an opportunity arises matching your skills.

Location

Which location would you prefer to work? (Please select all that apply)Queensland Museum Kurilpa (Brisbane)Queensland Museum Rail Workshops (Ipswich)Queensland Museum Cobb+Co (Toowoomba)Queensland Museum Tropics (Townsville)

Personal details

First nameLast nameAddress line 1Address line 2SuburbStatePostcodePhoneEmail

Experience

Please provide details of two of your most recent jobs in the hospitality/retail/customer service industries. These must be frontline customer service positions where you have interacted with members of the public.

Role 1

Date fromDate toEmployerPosition titleDemonstrated skills/capabilities/duties

Role 2

Date fromDate toEmployerPosition titleDemonstrated skills/capabilities/duties

Training and Qualifications

Please provide full details of any customer service/food and beverage training you have undertaken. Please include completion dates and training organisation:

Training and QualificationsDo you hold a current Blue Card?YesNo

Employment suitability survey

Explain how you have maintained customer satisfaction and loyalty when a client has become angered by a company policy or procedure:

Response

Please demonstrate your experience in working to a strict daily or weekly roster and how you managed this commitment both professionally and with regard to your personal life. Describe your general attitude to work and life:

ResponseThe role requires you to maintain motivation in a work environment with periods of low job demand/activity and restricted decision making controls. In your previous or current employment have you experienced any of the following situations?Performing highly repetitive or monotonous tasksLimited work to doLittle task varietySustained low levels of physical and mental stimulation/effort required to do the jobWork that is prescriptive and tightly managedHaving little control over aspects of the work including how or when a task is performedAdhering to a roster system that incorporates specified and regimented time frames including break times

You may also experience very high visitation with a lot of interaction with people with a variety of needs and expectations. Explain how you would prepare for a day filled with visitor interaction and barely a moment to breathe:

Response

The museum is open 7 days a week and as such work is performed on a roster basis and includes weekend work, some early starts, late finishes and/or evening functions. Most shifts are either 8am-4pm, 9am-5pm, or 10am-2pm. Please outline your availability:

Please outline your availability

What appeals to you about this role specifically?

Response

Cover letter and current CV

Please upload your Cover letter and a copy of your current CV (doc, docx and PDF files accepted) *

Attachment 1 - Cover letter (maximum file size of 5mb)Attachment 2 - CV (maximum file size of 5mb)

Privacy notice

Queensland Museum will only use the personal information you submit in this form to answer your questions, to provide you with the information you have requested or to make requests regarding your question. Further information about the types of information collected and stored by Queensland Museum can be found on our website: http://www.museum.qld.gov.au/privacy-and-security-statement.

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